Lokalise Zendesk Integration: Multilingual Support

Automatically translate customer support conversations in Zendesk whenever you get inbound messages in a language your agents don’t speak

Multilingual support in 100+ languages
Hire agents based on technical skills and improve your operations while delighting customers in their native languages.
Smooth global expansion
Don’t let language disrupt your support operations when expanding into new markets.
Improve operational efficiency
Get insights into support KPIs per language so you can better manage global customer experiences.

Lokalise Messages allows agents to communicate in 100+ languages without ever leaving Zendesk

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AI-powered neural machine translation

Real-time machine translation of Zendesk support tickets in 100+ languages, powered by artificial intelligence.

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Language-based routing

Automatically detects customers’ languages and routes conversations to native agents.

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Analytics

Full visibility of customer service interactions per language with a language stats dashboard and metrics.

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Glossary

Accurate translation of your industry and company terminology with customized glossary entries.

The preferred real-time support translation plugin of 1000+ customers

How Lokalise Messages for Zendesk works

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Learn more about multilingual customer support

70% of users say they feel more loyal to companies that provide support in their native language. Why wait?

Try Lokalise Messages for free or let us show you how it works.

Try it free Book a demo