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Real-time chat and support ticket translation for multilingual support

Support your customers in their native language instantly and accurately, on the tools you already use — only with Lokalise Messages.

Add Lokalise Messages to your customer support tools

Use Lokalise Messages and translate conversations between customers and agents in real-time.

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How it works

Lokalise Messages allows you to offer multilingual customer support directly in the tools you already use. Translate live chat, social messaging apps, and support tickets in real-time to give customers a personalized experience.

Translate and respond to customer conversations in three easy steps:

Step 1: Customer chats and support tickets instantly translate to your language

Lokalise Messages automatically detects the language of the conversation and instantly translates it into your base language using a neural machine translation engine.

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Step 2: Agents start response notes with an exclamation mark "!"

Agents' responses are auto-translated to the customer’s native language with a simple command.

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Step 3: Your customers get translated replies in real-time

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Real-translation for all customers – no matter what language they speak.

Lokalise Messages allows you to offer multilingual customer support directly in the tools you already use. Translate live chat, social messaging apps, and support tickets in real-time to give customers a personalized experience.

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    Connect with customers in their language

    Leverage AI-powered, two-way translation of live chats and support tickets to serve your global customers, no matter what agents are available.

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    Improve your customer service KPIs

    Provide multilingual customer support and excel in your service level, average handle time, and customer satisfaction targets.

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    Optimize workforce management

    Get time back to recruit customer service specialists and letLokalise Messages be the language expertise.

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    Real-time chat and ticket translation

    Machine translation of support tickets and chat conversations in 100+ languages, powered by artificial intelligence.

Book a demo
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Lokalise Messages helped us speed up average time to reply by 76% in B2B conversations and save 25% of our hiring budget.

Giulio Castiglioni, Global Head of Customer Care at Playtomic
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Read the full case study

Ready for real-time customer 
support translation?

Launch Lokalise Messages and provide support forcustomers in any market.

Book a demo