Translate Zendesk guides in days and serve customers globally
Translate your Zendesk Guide knowledge base in less than a week with Lokalise. Let customers self-serve in their language, improving time to resolution and operational efficiency.
Lokalise is loved by tech teams at 3000+ global companies
āBefore, it took weeks and months to translate the whole knowledge base.ā
Mary Lagus
International Customer Care Lead
Translate your knowledge base in one placeāØwith Zendesk and Lokalise
Make your knowledge base content multilingual when you sync Zendesk with Lokalise.
Order translations through Lokalise
Get instant and accurate translations powered by AI orchestration or order translations directly via integrations with our language service providers.
Always up-to-date multilingual articles
Automatically create keys, and automate translation to make sure customers can always self-serve in their preferred language.
Organize translations with tags
Assign tags to translation keys inside Lokalise, to quickly find and filter content, and keep track of progress.
Premium support in more languages
Translate your knowledge base in as many languages as you need in less time, without compromising quality.
āļø Setting up Lokalise and Zendesk Guide
Go to the āAppsā dashboard inside Lokalise
Search for Zendesk Guide and click install
Enter your Zendesk subdomain. For example, mycorp_support.zendesk.com, and authorize
š§ What youāll need
Enable localization in the Zendesk Admin Center
Add languages by navigating to Help Center settings and selecting your languages
Create a new project inside Lokalisefor Zendesk localization
Managing Zendesk translation for multiple languages
Import
Import knowledge base articles to your Lokalise project for translation.
Translate
Use built-in AI translation for spot-on multilingual content in multiple languages, in minutes.
Publish
Return to the app page and select the items you want to export to Zendesk.
š” Tip: Use tags to organize translations
Choose the tags you'd like to assign to the created translation keys on Lokalise. Here are some recommendations:
Zendesk Guide to specify that this content is related to Zendesk Guide
Title or Body to specify which part of the article the key belongs to
Article, Section, or Category to specify the item type
Name of corresponding post, section, or category
Translate your knowledge base in less than a week
Schedule a demo to see how to translate Zendesk guides with Lokalise.
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