Modern teams rely on digital tools to get work done, but when the tech stack grows too large, productivity starts to slip. To better understand how tool overload affects knowledge workers, Lokalise surveyed 1,000 U.S. white-collar professionals across 11 industries whose jobs rely on digital tools. The results reveal just how much context switching, notifications, and redundant platforms cost teams in time, focus, and well-being.
Workers are logging into multiple platforms every day, and the constant switching comes at a steep cost. From endless alerts to duplicate tools, these distractions chip away at focus and productivity.
Here are the top 10 tools or platforms that workers say create the most friction or wasted time:
Survey respondents estimated how many minutes they lose each week to tool fatigue and identified which types of tools create the most friction. The chart below shows the average weekly time lost by tool category.
Tool Category | Average Minutes Lost per Week |
43 | |
Chat/Messaging | 39 |
Video conferencing | 37 |
CRM/sales software | 37 |
Customer support/ticketing systems | 36 |
Design/creative tools | 35 |
Project management | 35 |
File storage/sharing | 28 |
AI tools | 25 |
Analytics/dashboarding tools | 25 |
Knowledge management/Note-taking | 25 |
HR/payroll platforms | 23 |
Calendar/scheduling apps | 23 |
The toll of software sprawl isn’t just about lost hours. Constant pings and expectations to stay connected blur the line between work and personal time, leaving many employees drained.
Industries most affected by tool fatigue:
Tool overload is a strategic risk for any company. When workers lose over 44 hours a year to unnecessary switching between platforms, that loss scales across entire teams and departments.
For CTOs and engineering managers, the takeaway is simple: Streamlining tools is as critical as scaling infrastructure. For operations managers, reducing tool fatigue means reclaiming focus and protecting employee well-being. And for procurement teams, consolidating tools translates directly into cost savings and better vendor management.
The bottom line here is that less is more. By reducing tool sprawl and focusing on platforms that truly add value, leaders can unlock flow, reduce stress, and give teams the time they need to innovate and perform at their best.
Methodology
For this study, we surveyed 1,000 knowledge workers across 11 industries in the United States to investigate how modern software overload is eroding productivity. Participants’ average age was 41; 51% were female, 48% were male, and 1% were non-binary. Generationally, 31% were baby boomers and Gen X combined, 53% were millennials, and 16% were Gen Z.
About Lokalise
Lokalise is the leading platform for teams looking to scale and automate their localization efforts. From product copy and support articles to marketing assets and mobile apps, Lokalise helps businesses speak their customers’ language wherever they are. When it comes to communicating across cultures, context matters, and Lokalise makes sure nothing gets lost in translation.
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Author
With a background in brand and revenue marketing, Brittany helps global companies scale localization efforts that not only meet quality standards but also drive real business results.
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