‘Companies everywhere are realizing that their service is not measured against that of the local sausage factory but the best global brands in the world, which have now become part…
Updated on July 8, 2024
Dmitry Olenov
Sr. Manager of Customer Support
Dmitry Olenovs is the Head of Support at Lokalise, a rapidly growing B2B company. With a passion for managing high-performing teams, Dmitry oversees a global team of 18 support specialists, providing 24/7 live chat support via Intercom with an impressive under 2 minutes average response time.
Dmitry joined Lokalise in June 2018 as a head of Customer Support, where he significantly expanded the team from a single-member operation to a robust 18-member unit. His leadership has contributed to outstanding customer reviews, which can be viewed on G2.
Before Lokalise, Dmitry gained experience as a Service Desk Specialist and Support Engineer at Tele2 Shared Service Center and ATEA, also as an IT Support Specialist at Capita IT Professional Services in the UK. Dmitry is dedicated to fostering a work environment where team members thrive and is always on the lookout for talented individuals to join his team.
