Lost in Phrase? Lack of support leaving you stuck? Lokalise has your back

Not only do customers rave about our support, but they also voted Lokalise the easiest-to-use localization platform on G2. Join us for a smoother global ride, or switch from Phrase to Lokalise for an offer that will leave you phraseless!

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Lokalise is loved by localization teams at 3000+ global companies

Why customers choose Lokalise over Phrase

Lokalise
Phrase

	Lokalise	Phrase

Pricing	Starts at $120 Next plan up: $230	Starts at $135 Next plan up: $1,045
Free plan
Pricing structure	Keys hosted (unlimited words/key). We charge only for the base language string	Words hosted This can get costly quickly as the number of words and languages increases
Unlimited projects		Only on higher-tier plans
AI translation, powered by multiple  large language models
Style guide for more context
Tech support to troubleshoot issues		Only on higher-tier plans
24/7 customer support	9.6/10 on G2 and CSAT score of 97%	9/10 on G2
Cross-platform key management
Custom workflows		Not handled natively
Workflow automation builder	No-code templates that are simple to use	Workflows are confusing and difficult to navigate for less tech-savvy users
Figma plugin	User-friendly Manage translations and automatically name keys within design files with ease	Hard to use  Not suitable for larger projects
Available on Amazon Web Services
API
GitHub actions
Translation memory	You can change it in the UI	Manual to change. You need to download, change, and upload again every time
Glossary
CLI
Over the-air (OTA) updates	We only charge for bandwidth	They charge per request and bandwidth

Industry-leading support
Customer satisfaction exceeds industry standards

Our customer support team is hands-on and will work through problems with you, making Lokalise feel like a true partner, not just a platform. Phrase’s support team is based in one country, which might lead to delayed response times outside of business hours.

Get the most from Lokalise with:

24/7 support worldwide and free live chat
Quick resolution from a knowledgeable and responsive support team
Average response time of under 2 mins
Advanced troubleshooting with technical experts
Clear and comprehensive documentation
Dedicated onboarding

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Lokalise_for_enterprise_onboard_with_an_experts@2x

Complexity of Phrase and lack of support prevented full adoption of the tool

“We tested Phrase for seven months but, it was a bit complicated at first because I think certainly we didn't have the proper help to be embodied completely into the solution.”

Chief Product Officer in FintechSmall medium business (11-50 emp)

No hidden costs
Keep costs under control as translation volumes increase

We charge for hosted keys in the base language, not for words translated. That means you can translate one key in as many languages as you like without incurring extra costs, making it cheaper to expand to different language-speaking regions.

Further lower costs with Lokalise:

Bundle similar translations into one task. Lokalise groups similar keys across platforms (iOS, Android, web, etc) into a single translation task, reducing translation costs.
Choose a scalable pricing structure. Lokalise charges for one hosted base language key regardless of the number of translations.

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Easy to set up and use
Need a more the most user-friendly localization platform?

You’re not alone—even tech-savvy teams struggle with Phrase’s interface, making it difficult to integrate projects. Lokalise, on the other hand, is voted the easiest-to-use localization platform by G2. Users find keys, features, and functionalities inside Lokalise with ease, and complete tasks in just one step, not five.

Some things that Lokalise makes easier:

Easy to set up with an intuitive user interface, and one-click access to features like glossaries and translation memories
A user-friendly Figma integration that makes it easy to manage translations within design files
Top-rated collaborative features facilitate teamwork and streamline the translation process
Better workflow management helps teams manage translation projects more efficiently

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Manual work in Phrase is frustrating “It's frustrating that during GitHub sync imports (which we use for our base language, English) deletions aren't accounted for, so we have to manually go into Phrase every time to delete keys.”

Software Engineer
Mid-Market (51-1000 emp)
Phrase is complex “I believe it could be simplified, both the UI and the way to integrate it in code.”

User in Computer Software
Mid-Market (51-1000 emp)

Get a budget-friendly localization platform and partner

Sign up for a free 14-day Lokalise plan today. No credit card required. And see why over 3000 companies choose us over Phrase.

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