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Lokalise Messages for Zendesk Support

Turn customer support teams multilingual with automatic two-way translations in Zendesk Support.

Translate support conversations in Zendesk in any language your agent's don't speak

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    Localize support without hiring local agents

    Hire agents based on technical skills while still delighting customers in their native languages.

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    Smooth global expansion

    Don’t let language disrupt your support operations when expanding into new markets.

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    Improve operational efficiency

    Get insights into support KPIs per language so you can better manage global customer experiences.

Communicate in 100+ languages without ever leaving Zendesk, in real-time

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AI-powered neural machine translation

Real-time machine translation of Zendesk support tickets in 100+ languages, powered by artificial intelligence.

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Analytics

Full visibility of customer service interactions per language with a language stats dashboard and metrics.

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Glossary

Accurate translation of your industry and company terminology with customized glossary entries.

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Language-based routing - *Coming soon*

Automatically detects customers’ languages and routes conversations to native agents.

The preferred multilingual support integration of 1000+ customers

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How Lokalise Messages for Zendesk works

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Learn more about multilingual customer support

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    Blog

    How to integrate multilingual live chat into your customer support workflow

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    Blog

    Multilingual support: how to localize support documentation

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    The importance of speaking your customers' language

70% of customers feel more loyal to companies that provide support in their native language. Why wait?

Try Lokalise Messages for free or let us show you how it works.