Turn customer support teams multilingual with automatic two-way translations in Zendesk Support.
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Lokalise Messages for Zendesk Support
Translate support conversations in Zendesk in any language your agent's don't speak
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Localize support without hiring local agents
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Hire agents based on technical skills while still delighting customers in their native languages.
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Smooth global expansion
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Don’t let language disrupt your support operations when expanding into new markets.
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Improve operational efficiency
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Get insights into support KPIs per language so you can better manage global customer experiences.
Communicate in 100+ languages without ever leaving Zendesk, in real-time
AI-powered neural machine translation
Real-time machine translation of Zendesk support tickets in 100+ languages, powered by artificial intelligence.
Analytics
Full visibility of customer service interactions per language with a language stats dashboard and metrics.
Glossary
Accurate translation of your industry and company terminology with customized glossary entries.
Language-based routing - *Coming soon*
Automatically detects customers’ languages and routes conversations to native agents.
The preferred multilingual support integration of 1000+ customers
How Lokalise Messages for Zendesk works
Learn more about multilingual customer support
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Blog
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How to integrate multilingual live chat into your customer support workflow
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Blog
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Multilingual support: how to localize support documentation
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Blog
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The importance of speaking your customers' language
70% of customers feel more loyal to companies that provide support in their native language. Why wait?
Try Lokalise Messages for free or let us show you how it works.