You’ve been a good project manager of a large localization project for some time now. You’ve run a tight ship. Where possible, you’ve cut costs. But now an order has come from the C-suite that you must find an additional 10%, 20%, or even 30% reduction in localization costs.
Further complicating your life are the limitations on your choices. Are you in a position to advocate for large-scale shifts in organizational culture? Can you push for investments in new technology to centralize cross-department collaboration and create a more efficient localization process across the board?
You have to pick your fights: one item at a time and swiftly.
Working with your translation budget
$0.215 per word.
That’s the average price of translations in the US across 11 languages and 59 suppliers according to a study by Slator. The cheapest and most expensive languages? Spanish and Japanese, respectively.
Sure, every project is different: translation costs greatly depend on content complexity and domain, translation volumes, language pairs, and technology used. But you need a starting point to get an idea of how much the project costs before you see where you can cut down.
Let’s say the average (relatively large) translation project has 100,000 words and 10 languages. If we do some quick back of the napkin math and multiply the total volume of words by the average price per word and the number of languages, we get $215,000 ($0.215 x 100,000 x 10) – a cost that cannot be ignored in any organization, regardless of size.
While there are other costs associated with localization, one thing is certain: translation costs make up the lion’s share of your localization budget. It’s tempting to start slashing the budget with the obvious candidate, but you may quickly find that other problems arise as a result.
With that in mind, you should view costs as a multi-year investment designed to help your company execute its strategy and create a continuous cost-management mindset that connects cost to strategy.
Getting to 10%: Quick wins to trim down costs
Most companies can cut up to 10% of their translation costs without sacrificing quality to a point where it hinders effectiveness.
- Cutting content volume – the smaller the number of words, the less you will have to pay for translation.
- Reusing existing content – find opportunities to merge duplicate content and recycle sections that repeat themselves.
- Keeping terminology consistent – allow content to be reused and lower the risk of incorrect translations.
Consider a situation where translators are working on the 100,000-word project. If you can reduce the amount of content by a meager 10% through reuse, you can save quite a bit on translation.
You would essentially be removing 10,000 words by reusing content from your other sources, which would reduce translation costs by $21,500. In fact, one of our customers in the medical field found a quick win by merging duplicate content from different teams to reduce translation volumes.
While the common advice above can get you a 10% cost reduction or more, the most important thing you can do is understand the level of quality you need for your content to be effective.
Reduce spending based on your needs
Aiming for the lowest cost is understandable, but you usually get what you pay for. While price isn’t a perfect reflection of quality, it sure is a good indicator. However, you might not always need the highest quality; you need what will work for you according to where you are. Being effective means striking a balance between financial prudence and results.
Here are a couple of questions that can help you define your needs:
1. Does your company have a distinct style and voice that needs to come across just right?
If yes, then you will likely need professional linguists and the help of a language service provider to nail your company’s style in multiple languages. Using the cheapest option available will lead to increased revision cycles, inevitable headaches down the road, and in the worst case, brand erosion.
2. Does your company need decent translations at affordable prices?
If so, then you can use one of the professional language services available on Lokalise. The costs are more affordable than those of most large LSPs, some starting at a rate as low as €0.07 per word.
Aside from cost savings, you get instant visibility of how much translation tasks will cost, what the turnaround time will be, and can monitor the completion progress in real time. Once the translations are completed, you can get a detailed translation report with the translated volumes to keep an eye on translation expenditure.
3. Are you primarily translating simple text such as buttons or other product UI needs?
If yes, then machine translation (MT) is a cost-effective solution that can work well when combined with human QA. Plus, human MT post-editing (MTPE) might reduce the overall translation costs, depending on the quality of the raw machine translation.
Getting to 20%: Rethinking processes and introducing tools
It is rarely possible to achieve cost reductions of 20% without organizational change and introducing some tools.
Talk to your team
Think of all the stakeholders you have on your localization team. You likely have designers, developers, project managers, and linguists.
How is the localization workload shared by other departments in your organization? Is your role to provide information to them or to process and distribute tasks generated by them? Do the back and forth and deadlines exacerbate your operational workload?
If so, the operational cost is likely exceeding value.
Change the process
Often, internal processes become frozen despite the fact that they are inefficient and create more long-term problems:
“What I’ve repeatedly seen in large organizations are small teams relying on their Excel-based process and who are reluctant to adopt new technology,” says Tomas Franc, Solutions Architect at Lokalise, with over 20 years at one of the largest LSPs.
To begin changing processes, create more transparency around “good” costs, those associated with driving business results, and “bad” costs that you can eliminate.
If you don’t use a translation management system (TMS), work with an LSP that uses technology. Most large LSPs use tools with translation memories (TMs) to enable their linguists to work faster and reduce costs for their clients.
TMs are significant cost-savers both short-term (they start working within your first project) and especially in the long term. Not only do TMs save money, but they improve the overall quality and consistency of translated content.
If you haven’t adopted technology in-house, you have to trust your LSP to use TM for cost reductions. A well-known neobank present in 25+ markets fully trusts the LSP they work with not to charge them for 101% matches. Another fintech company with a $10 Bn valuation pays the LSP they work with to perform engineering quality assurance (EQA) in their own tools.
The best solution? Adopting TMS technology with all of the above capabilities and centralizing collaboration between your in-house stakeholders and an outsourced linguistic team.
Here’s an example from the Lokalise network. The Lokalise-LSP integration is how Withings continuously releases localized products in 11 languages and how Notion centralized their codebase, marketing materials, and help documents to quickly translate 251,000 words.
Note: Before building a direct integration with an LSP, ensure you have a strategy that doesn’t lock you into depending on a single LSP. You should plan ahead as your needs may change and changing the tooling and technology you use at this stage can be costly.
Getting to 30% or more: Adopting technology that changes organizational culture & centralizes collaboration
You’re unlikely to find cost savings of 30% or more of your existing budget by looking solely within your current team and tech stack. However, you’ll be surprised at what you can accomplish by adopting technology that unites departments and fits localization into their workflows.
Note: An organization can be inefficient overall even if each group within it is efficient. So, if your goal is 30% or more – you must think more broadly.
Controlling costs with a TMS
More often than not, I see companies use scattered tools for localization – proprietary CAT tools, financial tools, communication tools, repository tools, quality management tools, etc. Having a holistic TMS that meets all these needs increases productivity by reducing back and forth between stakeholders. As a result, costs decrease, and resources can focus on their areas of expertise rather than on manual tasks. Silvia Mapelli, Sr. Localization Project Manager, Blizzard Entertainment
Platforms like Lokalise act as a database of translation keys to ensure that different departments in your company and vendors stay on the same page while collaborating and working on a project simultaneously.
Using a TMS like Lokalise significantly decreases time spent per task, allows for agile localization that doesn’t slow down product development, and allows you to get to market faster.
“But the real savings come with the efficiency of the tool,” says Nadim Dimechkie, Director of Copy at TransferGo. “We release content 2 or 3 times faster and can handle much bigger projects so much more easily. All of our translations are in one place, making them much easier to find and update across multiple languages.”
Eliminate manual processes
“Integrations, such as those with Figma and Zendesk, reduce manual processes and provide huge efficiencies, which allow us to focus on our areas of expertise,” says Nadim.
You should strive to eliminate any work for which the cost exceeds the value. Here are the opportunities to reduce the workload of each department involved in the localization process:
a) Developers manually exporting and converting localization files from JSON into CSV
b) Designers manually inputting text into the design
c) Copywriters, technical writers, and content teams struggling with updates/version control, when the translation process has started either maintaining duplicates per language directly in wireframes or in an Excel spreadsheet with little visual context or storing different file versions locally
d) Project managers crunching numbers and manually putting together reports in spreadsheets, using different disconnected environments to communicate localization project related questions with teammates
e) Translators using different files to consult for visual context or to add a glossary term in a spreadsheet, or to email questions trying to identify what text element refers to what screen and keeping track of all incoming answers
Just look at what Chris Kuehl has to say about how much time the developers at Yelp were wasting:
“We estimated that it required more than 25 hours a quarter just to keep the old system working as is, without making improvements.”
Let’s quantify that.
|Resource||Cost per hour||Hours per month spent on manual tasks||Cost per year|
After adopting Lokalise, the team at Yelp now saves 100 developer hours per year on maintenance alone. Factoring in the average pay of a developer in the US, that’s $4,000 in cost reductions per year.
Another customer had designers spending 25 hours per month manually inputting translated text into the design. Here’s what that looks like in terms of costs:
|Resource||Cost per hour||Minutes per text item on screen||Keys per design delivery||No. of design deliveries per month||Hours per month spent on manual tasks||Cost per year|
The time it takes per design delivery after switching to a designer-led localization workflow using Figma & Lokalise? 1 minute. And that doesn’t even include time usually spent fixing localization defects after delivery.
Cuts that will save even one quarter of a full-time equivalent position can have immense gains.
Reduce localization defects
Traditionally, localization has been at the end of the product development process. Often, a product is launched in a single market and then translated to be released in new markets one by one.
By using a TMS with dedicated plugins for designers and developers, you can bring them closer to the localization process and avoid the inevitable issues that arise when localizing after development.
If you’re designing something for multiple regions, you can imagine how readapting the product UI can slow down the entire process. It creates unnecessary work for your team and makes shipping localized products (without errors) nearly impossible.
By reducing defects at the deployment level, you lower the risk of confusing, misinforming, or outright offending customers with your multilingual interface. Aside from providing your customers with a bad user experience, localization-related bug fixes can cost your business over $50.000/year. Resolving bugs early is 10x more cost-effective than making adjustments after release.
|Resource||Cost per hour||Hours per i18n/l10n bug||No. of bugs/release||No. of releases / year||Costs per year|
Coordinate parallel activities
Think of all the contributors you have in your localization team. Chances are you’re all collaborating within a program that isn’t built for localization.
How do you ensure that localization teams are working on the correct set of information to avoid multiple iterations of the QA and prevent unnecessary delays?
Streamlining collaboration between the contributors in the localization flow ensures everyone is working from the same set of information and stays focused on the same priorities.
Apart from stopping the endless back and forth between designers, copywriters, technical writers, developers, managers, translators, and reviewers, it allows product teams to collect valuable feedback from linguists before releasing a feature in multiple markets.
Make a compelling case
Reducing translation costs by 10%, or 20%, or 30% is challenging. But if you start with quick wins and stick with it, you will reap incremental rewards and build momentum to get a company-wide buy-in.
Both experience and research indicate that improvements are made through multiple iterations. So, identify what you can act on today that could meet the entire goal over the long term and close the gap between strategy and execution. The best time to repair the roof is when the sun is shining.
Want help in putting together a proof of concept to create a compelling case to your executives? Get a live customized demo with one of our localization specialists today.